'We have had the franchise at Redhill train station for six years now, Ihad worked as a manager at several Puccino's Worldwide sites and loved the company concept.
I saw that buying a franchise would provide a great opportunity. One of the main benefits of being a Puccino's Worldwide franchisee is when someone sees a Puccino's Worldwide outlet they know they are serving great coffee so this helps pull them in!
Our sales have been growing year on year and our recent franchise renewal and refurbishment has made a big difference, so hopefully more of the same in the future!'
'Our experience of Puccinos has been excellent and it is for this reason that having had to part with our original location in Greenwich due to personal reasons, we waited for the right location to come up near to our new home. The quality of the product has ensured that regular customers are committed to the brand. Moreover, Puccinos as a franchisor has been there to support and guide us at every point. We as a brand offer a more personal service to our customers and it is this experience that Puccino's Worldwide customers come back for. We want to wow our customers each time.'
'Having been a Puccino's Worldwide franchisee for just over 2 years, all of my communications with the company have been dealt with a high level of professionalism. My direct contact, Pano Malamas, Puccino's Worldwide Operations Manager, is always available to listen to any issues that I may have and to point me in the right direction. As a franchisee you are left to run your own business within the model parameters given; which is a proven success. Assistance is always available to enable you to achieve your targets. Currently trading is slightly down but by continuing to offer exceptional customer service alongside a high quality product I am confident that I will not lose customers, they may just spend a little less and when things start to look up so will the sales. It is important though that service levels are exceptional and exceed the customers expectation at all times, so that you stand out from the competition.'